spa policies The satisfaction of each guest is our top priority. If we can improve your experience in anyway please let us know. We welcome all of your suggestions. check in: Please arrive at least 10 minutes prior to your scheduled service to complete necessary forms and consultation for your service. Treatment time for late arrivals will be shortened. gratuities: We believe that a gratuity is a gesture of thanks for excellent service, and is entirely the prerogative of our guests. appointments and cancellation policy: We highly recommend a reservation. However, we will always do our best to accommodate urgent requests. A 15 percent service charge will be added to groups of four or more in lieu of gratuity. If you need to cancel or re-schedule an appointment, please provide at least 24 hours notice (48 hours for packages) to avoid late cancellation fees. If you fail to show up for your appointment you will be charged 100% of the booked service amount. Late arrivals will result in a shortened service. electronic devices & conversation: We ask that cell phones and other electronic devices be turned off or set to silent during your visit with us. Please keep conversations at a low volume.